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Privacy Policy

Last updated: 30-3-26

Who we are

This website is operated by Cambs Fencing & Landscaping. We are a fencing and landscaping company based in Cambridge, UK. When we refer to “we,” “us,” or “our” in this policy, we mean Cambs Fencing & Landscaping.

If you have any questions about this privacy policy or how we handle your personal data, you can contact us at:

What data we collect and why

We only collect personal information that is necessary to provide our services and operate this website. Here is what we collect and why.

When you use our contact form

When you submit a message through our contact form, we collect your name, email address, and the content of your message. We use this information solely to respond to your enquiry, provide a quote if requested, and arrange any follow-up such as a site visit. The legal basis for this processing is our legitimate interest in responding to enquiries from potential customers.

When you call or email us directly

If you contact us by phone or email, we may keep a record of your name, contact details, and the details of your enquiry so that we can follow up and provide the service you have requested. The legal basis for this processing is our legitimate interest in managing customer enquiries and providing our services.

When you browse our website

Our website uses cookies and similar technologies to ensure the site functions correctly, to understand how visitors use the site, and to improve your experience. See our Cookie Policy below for full details.

We use the following analytics and performance tools:

Google Analytics — We use Google Analytics to understand how visitors interact with our website, including which pages are visited, how long visitors spend on the site, and how they found us. Google Analytics collects data such as your IP address, browser type, operating system, and pages visited. This data is anonymised where possible. Google Analytics may set cookies on your device. You can learn more about how Google uses your data at https://policies.google.com/privacy and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

Microsoft Clarity — We use Microsoft Clarity to understand how visitors use our website through session recordings and heatmaps. Clarity may collect data including your IP address, device and browser information, and how you interact with the site (such as mouse movements, clicks, and scrolling). This helps us identify usability issues and improve the website. Microsoft Clarity may set cookies on your device. You can learn more about how Microsoft handles your data at https://privacy.microsoft.com/en-gb/privacystatement.

Google Search Console — We may use Google Search Console to monitor how our website appears in Google search results and to identify technical issues. Google Search Console does not collect personal data from visitors to our website directly, but it does provide us with aggregated and anonymised data about search queries and site performance.

The legal basis for using these tools is our legitimate interest in understanding how our website is used and improving it for our visitors. Where cookies are used, analytics cookies are only set with your consent.

Google Maps

Our website embeds a Google Maps widget to show our location. When this map loads, Google may collect data such as your IP address in accordance with their own privacy policy. You can review Google’s privacy policy at https://policies.google.com/privacy.

Social media

Our website includes links to our Facebook and Instagram pages. We do not collect any data through these links. If you visit our social media pages, those platforms will handle your data according to their own privacy policies.

How long we keep your data

We keep enquiry data (your name, email, and message) for up to 24 months after your last contact with us, or until the completion of any project we undertake for you, whichever is later. After this period, we securely delete your personal data unless we are required by law to keep it for longer.

If you ask us to delete your data sooner, we will do so promptly (see Your Rights below).

Who we share your data with

We do not sell, rent, or trade your personal data to any third parties.

We may share your data with the following types of service providers who help us operate our business and website:

  • Website hosting provider — to host and maintain this website
  • Email provider — to send and receive emails relating to your enquiry
  • Google (Google Analytics, Google Maps, Google Search Console) — to understand how visitors use our website, to display our location, and to monitor our search performance
  • Microsoft (Microsoft Clarity) — to understand how visitors interact with our website through session recordings and heatmaps

All third-party service providers are required to handle your data securely and in accordance with applicable data protection laws.

Where your data is stored

Your data is primarily stored within the United Kingdom and the European Economic Area. Where any data is transferred outside of the UK or EEA (for example, through the use of cloud-based services), we ensure that appropriate safeguards are in place in accordance with UK GDPR.

Your rights

Under UK data protection law (UK GDPR), you have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you
  • Right to rectification — you can ask us to correct any inaccurate or incomplete data
  • Right to erasure — you can ask us to delete your personal data
  • Right to restrict processing — you can ask us to limit how we use your data
  • Right to data portability — you can request your data in a structured, commonly used format
  • Right to object — you can object to our processing of your data where we rely on legitimate interest as our legal basis

To exercise any of these rights, please contact us using the details above. We will respond to your request within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

Children’s data

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.

Cookie Policy

What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the website function properly, remember your preferences, and understand how visitors use the site.

What cookies we use

Strictly necessary cookies

These cookies are essential for the website to function and cannot be switched off. They include cookies that enable basic features such as page navigation and access to secure areas of the website. These do not require your consent.

Analytics and performance cookies

We use analytics and performance cookies from the following services to understand how visitors use our website and to improve it:

  • Google Analytics — tracks page visits, session duration, traffic sources, and user behaviour. Sets cookies including _ga, ga*, and _gid.
  • Microsoft Clarity — records session replays and heatmaps to help us understand how visitors interact with the site. Sets cookies including _clck and _clsk.

These cookies collect anonymised or pseudonymised data and help us identify what’s working well and where we can improve. These cookies are only set with your consent.

Third-party cookies

Our website embeds a Google Maps widget, which may set its own cookies when the map loads. These cookies are controlled by Google, not by us. You can manage these cookies through your browser settings or by reviewing Google’s cookie policy.

How to manage cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect how some parts of the website function. Here are links to cookie management instructions for common browsers:

Changes to this policy

We may update this cookie policy from time to time. Any changes will be posted on this page.